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You are a member of one active group that organizes cleaning sessions in your area. After reaching the news that a safai karmachari dies every five days in India, all members of the group have become restless want to work toward changing this situation. You all are quite aware of the fact that the wretched manual scavengers briefly makes news when there is a sewer death due to asphyxiation or accident, but no authority is heard saying: This is our problem: we’ll fix it.’ You all are aware of the fact that though many notable persons talk of manual scavenging as a “spiritual experience” for any scavenger who cleans other people’s excreta because there is no option and no alternative employment for those born into the castes identified with scavenging. According to estimates of some agencies number of scavengers in our country is closer to 1,50,000. As a member of this group, you will persuade other members to give priority for…
1. Collecting funds and finding innovators for developing technological gadgets that can take over the grossest (?) task of scavenging.
2. tackling it as a social problem as the safai karmacharis come from castes, which have a long history of manual scavenging and enduring discrimination.
3. assisting scavengers to get empowered to fight injustice as when person grow in such a caste her or his ability to stand up to injustice is rendered lame at birth.
4. using social media for making people at large sensitive toward the plight of these people and invite them to come together to pressurize the government to make their life safe and at least not a curse and for collecting needed funds.

Which kind of communication is represented by Facial expressions and gestures?
1. Non-verbal
2. Verbal
3. Visual
4. Non-visual
5.

Which one of the following sometimes hinders the problem solving?
1. Heuristics
2. Mental set
3. Analogy
4. Algorithms

A problem solving rule or procedure that when followed step by step, assures that a correct solution will be found is known as:
1. Mental set
2. Trial and error
3. Algorithm
4. Insight

Consider the following statements regarding major function/functions of communication within a group or organization,

1. It acts of control member behaviour.

2. It fosters motivation

3. It provides emotional feelings

4. It facilitates decision making

Select the correct answer using the codes given below


1. 3 only
2. 2, 3 and 4
3. 2 and 3
4. 1, 2, 3, and 4

A group effort of generating alternative ideas that can help a manager solve a problem is called
1. The Delphi technique
2. Out of the box thinking
3. The nominal group technique
4. Brainstorming

A well defined problem has the following characteristics:
1. Initial state, problem space, heuristic and operations.
2. Initial state, Goal state, operations and controls.
3. Mental set, Goal state, controls and mental representations.
4. Controls, functional fixedmess, operators and problem space.

The inability to realize that a problem can-be saved by using a familiar object in an unusual way is likely due to
1. functional fixedness
2. rule bound approach
3. regulatory mechanism
4. limited capacity

Which one of the following is NOT a rule for estimatings the subjective probability of outcomes of any decision ?
1. Assessing utility
2. Representativeness
3. Availability
4. Adjustment

‘Some languages are difficult to learn, Sanskrit is a language, Therefore, Sanskrit is difficult to learn.’ This involves the fallacy of
1. Undistributed middle term
2. Composition
3. Division
4. None of the above

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