(a) Expectations of Employees: 

1. Security of job and continuity of service under congenial conditions. 

2. A fair remuneration in the form of wages and salaries. 

3. Safe and comfortable working environment. 

4. Various welfare facilities such as housing, medical care, social security (in the form of pension, gratuity, provident funds, etc.), health, recreation, etc. 

5. Opportunities for education, self-development, promotion and career growth. 

6. Quick and fair redressal of grievances. 

7. Protection of trade union rights. (any five) 

(b) Interpersonal skills required for effective communication: 

1. Speaking Skills: Ability to speak well is a valuable skill. Speaking is an art and it can be mastered through training and practice. 

2. Listening Skills: Listening with complete attention and empathy is essential for success in communication. Communication cannot be realized unless a listener completes the loop’. 

3. Questioning: Questioning is an art that can serve many purposes. It is a great way to initiate a conversation. It demonstrate interest and can instantaneously draw someone into your desire to listen. 

4. Manners: Good manners tend to make many other interpersonal skills come naturally. With business becoming increasingly more global, even for small businesses, manners are more important than ever. A basic understanding of etiquette translates to other cultures and their expectations. 

5. Problem Solving: The key aspects of successful problem solving are being able to identify exactly what the problem is, dissecting the problem so that it is fully understood, examining all options pertaining to solutions, setting up a system of strategies and objectives to solve the problem, and finally putting this plan into effect and monitoring its progress.