Mr. Mohan Kumar, is the owner of Jason’s Enterprises, carrying on th

1.	Mr. Mohan Kumar, is the owner of Jason’s Enterprises, carrying on the business of manufacturing sanitary items. There is a lot of discontentment in the organization and the targets are not being met. He asked his son Ritesh, who has recently completed his MBA, to find out the reason. Ritesh found that his father did not have confidence in the competency of employees and was not seeking their advice or opinion. There was also lack of transparency in the operations of the business. Thus, the employees were not happy. (a) Identify any two communication barriers because of which 'Jason's Enterprises’ was not able to achieve its targets. (b) State one more barrier each of the type identified in part (a) above.
Answer» (a) Two communication barriers are: (i) Personal barrier/Lack of confidence of superior on his subordinates. (ii) Organisational barrier/Organisational facilities. (b) Personal barrier: (i) Fear of challenge to authority may make the superior withhold communication. (ii) Unwillingness to communicate on the part of the subordinates may arise if they perceive that the communication may adversely affect their interests. (iii) Lack of proper incentives may hinder the initiative of the subordinates to communicate. Organisational barrier: (i) Organisational policy may not be supportive to free flow communication. (ii) Rigid Rules and regulations may delay communication. (iii) Status of the superior may not allow his subordinates to express their feelings freely. (iv) Complexity in organization structure leads to delayed and distorted communication.

Mr. Mohan Kumar, is the owner of Jason’s Enterprises, carrying on the business of manufacturing sanitary items. There is a lot of discontentment in the organization and the targets are not being met. He asked his son Ritesh, who has recently completed his MBA, to find out the reason. Ritesh found that his father did not have confidence in the competency of employees and was not seeking their advice or opinion. There was also lack of transparency in the operations of the business. Thus, the employees were not happy. (a) Identify any two communication barriers because of which 'Jason's Enterprises’ was not able to achieve its targets. (b) State one more barrier each of the type identified in part (a) above.

Answer»

(a) Two communication barriers are:

(i) Personal barrier/Lack of confidence of superior on his subordinates.

(ii) Organisational barrier/Organisational facilities.

(b) Personal barrier:

(i) Fear of challenge to authority may make the superior withhold communication.

(ii) Unwillingness to communicate on the part of the subordinates may arise if they perceive that the communication may adversely affect their interests.

(iii) Lack of proper incentives may hinder the initiative of the subordinates to communicate.

Organisational barrier:

(i) Organisational policy may not be supportive to free flow communication.

(ii) Rigid Rules and regulations may delay communication.

(iii) Status of the superior may not allow his subordinates to express their feelings freely.

(iv) Complexity in organization structure leads to delayed and distorted communication.

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