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Solve : Can't get my new router to connect to internet? |
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Answer» Hi everyone ! I have a Sony Vaio laptop with window 7 64 bit , I can connect to internet through my ADSL router ( SAGEM ) without any problems , I am trying to replace it with a new router ( TP link 300Mbps N ADSL2+ Modem Router ), but I failed to make it connect to the internet, I tried the troubleshooting , and it keep telling me " Local area network doesn't have a valid IP configuration" I know that to install the new router I have to open its page on the browser, to set the configuration , and its default IP is 192.168.1.1 , I tried to open the page but it didn't open ! what puzzling me is : why my old router work just fine, while the new router fail to connect I used Command Prompt ( using ipconfig ) , to get the internet connection values , that what I got with my old router : Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Salwa>ipconfig Windows IP Configuration Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Wireless LAN adapter Wireless Network Connection 2: Connection-specific DNS Suffix . : home Link-local IPv6 Address . . . . . : fe80::146c:499e:7995:9868%11 IPv4 Address. . . . . . . . . . . : 192.168.1.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : home Tunnel adapter isatap.{C89C4223-6035-4965-AE06-E1237A05233F}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter isatap.{A15C6CB2-3931-4071-A3F2-505BAF55070C}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter isatap.{8AC2E82D-6CC9-4B9A-AA9C-32A327EF45C7}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : C:\Users\Salwa> ----------------------------------------------------------------------------- With my new TP-link router , I got this : Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Salwa>ipconfig Windows IP Configuration Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Wireless LAN adapter Wireless Network Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : home Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::353c:5d55:637:e936%10 Autoconfiguration IPv4 Address. . : 169.254.233.54 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Tunnel adapter isatap.{C89C4223-6035-4965-AE06-E1237A05233F}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter isatap.{A15C6CB2-3931-4071-A3F2-505BAF55070C}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Tunnel adapter isatap.{8AC2E82D-6CC9-4B9A-AA9C-32A327EF45C7}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : C:\Users\Salwa> so please, help me to solve this problem . Thank you in advance .Looks like your PC isn't picking up an IP address from the new router, so it's getting a private address beginning with 169. I'm assuming you're already using an Ethernet cable to connect to the new router? If not, do that, don't use the wireless connection, at least to begin with. Try assigning your PC a static IP - right click the network icon in the taskbar, click network and sharing centre, then change adapter settings. Right click on your local area connection and click properties. Click on internet protocol version 4, and click properties. Change the option to use the following IP address, and GIVE it an address of 192.168.1.2, subnet mask of 255.255.255.0, and default gateway of 192.168.1.1. Use 192.168.1.1 as your DNS server for now, too. Now try and access 192.168.1.1, any better? If not, try a ping test - click start, run, type cmd, hit enter. Type ping 192.168.1.1 and let us know what you SEE. yes, I'm using the ethernet cable for connection , not the wireless connection . I used the address you gave me , but unfortunately I couldn't open the router page . And this is the result of ping test : Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Salwa>ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.2: Destination host unreachable. Reply from 192.168.1.2: Destination host unreachable. Reply from 192.168.1.2: Destination host unreachable. Reply from 192.168.1.2: Destination host unreachable. Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), C:\Users\Salwa>Is this router new, or used? 100% positive that its default IP is 192.168.1.1? If so, I would say the router is faulty, as it's neither assigning an IP address through DHCP which it should do by default, nor responding to a ping. Well. my brother used it for ONE week only,( it is still new in my opinion ), it was working fine ! I wonder why it doesn't connect now What I was getting at when I asked if it was new, is that if it's used then the configuration may not be the factory default settings. If for example he had it set up to use an IP of 192.168.0.1, you wouldn't be able to ping it at 192.168.1.1, and if he turned DHCP off you obviously wouldn't get an address from it without assigning yourself one. If he hasn't made any changes, then I would still go with the faulty router theory, but if there's a way to set it back to factory settings without accessing the admin panel, try that first. Some routers have a reset button or a reset procedure, this will be detailed in the manual. I think you right , but I have restored the router to factory settings , I have pressed that reset button many times ! Usual procedure is known as a 30-30-30 - with the router on, hold down the reset button for 30 seconds, then pull the power, still holding the reset button for another 30 seconds, then plug it back in, holding the reset button for a further 30 seconds. So in total, hold the reset button for 90 seconds, unplugging after the first 30, and plugging it back in after the second 30. If you've already done that, or similar, I would assume the router is faulty, and I would look at returning it under warranty - if it's only a week or so old it will surely still be in warranty. Thank you . |
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