Hi, this is my first post here...

I've been called in to look at a not-so-straightforward networking problem at a client site. We're about the 4th or 5th tech comany to look at this mess, so you can imagine what we've COME across so far. I've already straightened out several connection problems and device connections with the help of the parent comany's offiste I/T support.

The shorter story:

Machine running XP, SP2. Client site is a large motel ( and one of thier guest services is free wireless internet). This Desktop connects to a d-link router which connects to HP Procurve 24 port managed switch (on port 24). HP Switch has other connections to the business WAP's (4 of them), and to the Server, a Dell Poweredge 8xx. The desktop's primary purpose is to display a bunch of wireless security cameras in the proprietary cam s/w application and then on a web interface . The web interface is supposed to come up at the address 192.168.1.1(and a string of other CHARACTERS).

symptoms: Internet Explorer will no load ANY websites. None.

Additional information:


- system rebooted NUMEROUS TIMES.
- Camera maintenance/setup app can "See" 9 of 11 cameras. ( I think two have lost their SETTINGS, possible power fail, not confirmed.)
- Cam recording s/w cam "see" 7 cameras ( not all 11 but that I think is a different problem).
- Tech support at parent company confirms that 9 cams are connecting to various of the 4 WAPS. So, I should expect to see 9, and I also know the 4 WAP's are functioning.
- All cameras are assigned unique static IP/PORT (eg 192.168.1.8:88, 192.168.1.7:87....)
- I can ping those cameras that I can get a picture from the recording s/w.
- my IP MUST be set to 192.168.1.250
- my Gateway MUST be set to 192.168.1.251
- subnet is obviously 255.255.255.0

- I can try to log in to the router and am challenged, but nobody knows the admin password. I should probably reset the router, but am uncomfortable blowing the setting away without having them recorded somewhere.

- I've tried various configurations of hardware, and there is still a D-link wireless access point that seems to have no purpose, and has since been removed (by me). All applications had functioned fine without this D-LINK WAP connected.

- ALL the cameras on the site were working 3 weeks ago... which is LONG after I had been called in to resolve some other issues with the network. The client explains that camera web interface "Just stopped working one day".

- The hotel tech support indicates that the managed port on the HP Procurve is "wide open". I had though that they may had enabled some firewalling or something around the time of the reported failure, but that is not the case.
I am supposed to call back this client today or tomorrow and (attempt) to fix this, but I'm out of options.

-Firewalls - Windows & an expired copy of Norton AV - turned off.

Thanks for taking a peek at this.
S.J.
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Network diagnostics yeild the following:

Last diagnostic run time: 07/11/08 16:42:18 Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.251
info This computer has the following IP address(es): 192.168.1.250
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 192.168.1.251
info This computer has the following IP address(es): 192.168.1.250
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 192.168.1.251
info This computer has the following IP address(es): 192.168.1.250
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Waiting some time for the modem/router to stabilize
warn The default gateway address could not be resolved via ARP
info Redirecting user to support call



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.250



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Broadcom NetXtreme Gigabit Ethernet, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.