Administrator Tasks

• AR System administrators can perform different types of tasks – administrative and development. Depending upon your environment, the administrator may perform all of the tasks or multiple people may divide up the tasks.
• Installing Remedy Applications and Components
• Administrators’ responsibilities include installing and maintaining the AR System and applications written for the AR System.

Starting and Stopping Servers

• After administrators modify certain AR System server settings, AR System servers NEED to be stopped and restarted before the changes are IMPLEMENTED.

Monitoring Server Statistics

• System administrators monitor server events, including changing server settings. Administrators can also monitor adding and MODIFYING users and groups.

Centralizing PREFERENCES

The preference server enables you to access preferences regardless of which client you are using. During installation of the AR System you are prompted to install a preference server. If you choose to install it, the server becomes

• Installing the AR System, Mid Tier, and other AR System components and Applications
• starting and stopping servers
• monitoring server statistics
• Centralizing preferences
• Modifying server settings
• Managing log files
• Importing and exporting Objects and data
• Localizing applications
• Managing Access Control
• Development tasks
• CREATING forms and fields

Creating workflow to:

• Automate user tasks
• Enforce business rules
• Escalate requests to meet service level agreements
• Deploying applications to the web

Administrator Tasks

Starting and Stopping Servers

Monitoring Server Statistics

Centralizing Preferences

The preference server enables you to access preferences regardless of which client you are using. During installation of the AR System you are prompted to install a preference server. If you choose to install it, the server becomes

Creating workflow to: