What most people say: Someone who’s never been in CHARGE of a TROUBLESHOOTING project and simply did what they were TOLD might give a generic answer or outline some more traditional troubleshooting methods. That doesn’t make them stand out.

What you should say: Every network issue is different, and say so. Then be specific about how you identified a particular problem and WENT about fixing it. For example, just mentioning that you’ve used the TOP Down or Bottom Up approach is helpful, but offer specific details.

Why you should say it: The details show the interviewer that you have specific and successful troubleshooting experience.

What most people say: Someone who’s never been in charge of a troubleshooting project and simply did what they were told might give a generic answer or outline some more traditional troubleshooting methods. That doesn’t make them stand out.

What you should say: Every network issue is different, and say so. Then be specific about how you identified a particular problem and went about fixing it. For example, just mentioning that you’ve used the Top Down or Bottom Up approach is helpful, but offer specific details.

Why you should say it: The details show the interviewer that you have specific and successful troubleshooting experience.