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A process used for resolving conflict between two or more parties or group to come up with an agreement that is acceptable for both to avoid conflicts between the parties.Identify the process discussed in the above lines and enlist a few skills required by the salesman so that an acceptable agreement can be made by the both parties. |
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Answer» a) Negotiation b) Effective negotiation skills (i) Preparing for a meeting (ii) Discussion (iii) Proposing |
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