1.

As a staff of health care service how should you respond to patient?

Answer»
  • Respond to all comments, good or bad, as it shows you listen. 
  • Welcome all opinions and try not to be defensive or aggressive if they ‘re negative
  • Do not use the same stock response to each comment. 
  • Practice to respond to most comments without breaching patient confidentiality. 
  • Know who is asking and why particularly applicable to the group of people. 
  • Do not answer quires that you do not know.


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