The Consumer Protection Act, 1986 envisages one establishment of the Consumers Society (Consumer Protection Council) at the taluka, district, state and national level. These are non-political, non-profit voluntary organizations. The consumers themselves take an initiative in their establishment.

They serve as a watchdog and protect consumers from unfair trade practices. For this purpose, they undertake consumer’s education activities and create awareness among consumers. They offer suggestions to the government in framing policies related to consumers. They review the existing legal provisions and suggest necessary changes in the Acts. They published periodicals like ‘Grahak Suraksha’, ‘Insight’, ‘The Consumer’, ‘Grahak Manch’, etc. to create awareness among the consumers.

They help consumers in filing complaints and, at times, represent the consumers. They help consumers in filing complaints and, at times, represent the consumers in the proceedings of the consumer courts. They serve as a check on unfair trade practices and discourage the traders to indulge in these practices by the treat of legal proceedings.