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Define outsourcing. Which types of activities are outsourced? |
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Answer» Outsourcing is giving work to an outside agency to improve efficiency and reduce costs. When outsourcing involves transferring work to overseas locations, it is described by the term off-shoring. The following activities are outsourceda- (a) Information technology (b) Human resources (c) Customer support (d) Call centre services (e) Sometimes manufacturing and engineering. |
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