1.

Describe any five commonly used reports in front office?

Answer»

1. Expected Arrival List: It is a report which is commonly used by Reception section. It provides information about the expected arrivals of the day as well as arrivals for the dates in future. The report contain information such as name of guest, expected time of arrival, duration of stay, company, billing instructions etc.

2. Guest In-house list: The report provides information about all guests staying in the hotel with their respective room numbers and other relevant details.

3. Expected VIP In-house list: This list has the details of all VIPs expected to arrive during the day along with their VIP status so that a special amenities may be placed in the room in advance. Hotels generally have different guest status such as normal guest, regular guest, VIP 1, VIP 2, VIP 3, etc.

4. Airport Pick-up list: This report is, primarily, used by concierge. It helps them to coordinate the pick-up of guests from airport to the hotel.

5. Group Arrival list: Resorts and hotels located at places of heritage interest do a lot of group business. This report lists all the group arrivals for the day along with their time of arrival and other details.

( Students can also write Room discrepancy report, Expected departure list, High balance report, Manager’s report, No-show report, Cancellation report, Arrival report, Follow-up action /Trace report)



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