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Describe briefly the steps in the process of controlling or Explain the various steps involved in the process of controlling or Controlling is a systematic process involving a series of step. State the steps involved in the process or Explain the various steps involved in the process of controlling or Explain the process of controlling |
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Answer» Controlling is a systematic process which involves the following steps. Step 1: Setting Performance Standards: The first step in the controlling process is setting up of performance can be set in both quantitative as well as qualitative terms. Step 2: Measurement of Actual Performance: Once performance standards are set, the next step ismeasurement of actual performance. Performance should be measured in an objective and reliable manner.There are several techniques for measurement of performance. These include personal observation, samplechecking, performance reports, etc. Step 3: Comparing Actual Performance with Standards: This step involves comparison of actual performancewith the standard. It helps to find out the deviations if any between the actual performance and standardfixed. Step 4: Analysing deviations: After comparing the actual performance with standards, the deviations arenoted. This step involves thorough analysis of deviations to find out the reason behind the deviation. Somedeviation in performance can be expected in all activities. It is, therefore, important to determine theacceptable range of deviations. Also, deviations in key areas of business need to be attended more urgentlyas compared to deviations in certain insignificant areas. Critical point control and management by exceptionshould be used by a manager in this regard. Step 5: Taking Corrective Action: The final step in the controlling process is taking corrective action. Nocorrective action is required when the deviations are within acceptable limits. However, when the deviationsgo beyond the acceptable range, in the important areas, it demands immediate managerial attention so thatdeviations do not occur again and standards are accomplished. |
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