Discuss the procedure to be followed while handling a drunken guest in

1.	Discuss the procedure to be followed while handling a drunken guest in front office? What are the extra security measures adopted in hotels for Women/ Female guests?
Answer» A drunken guest may disturb other guests. Hotel staff should calmly handle the situation. Don’t argue with the intoxicated guest. Don’t embarrass the guest, especially in front of other people. Invite the problem guest to an area away from other guests, where you can talk. Deal with the situation in a calm, friendly way. Speak to the person directly, and firmly explain that what they are doing is unacceptable at your party. Listen and empathize with your guest. For Female /Women guests, the hotels adopt certain extra security measures which are: 1) Mirrored walls of the guest room floor / corridor so that the female guest can actually watch who is walking behind her. 2) Well-lit public areas like lobby, bars, swimming pool and parking place, 3) Valet parking services to avoid the need of a female guest to enter the parking area where doubtful and suspicious people can be present. 4) Assigning rooms closer to the elevators.

Discuss the procedure to be followed while handling a drunken guest in front office? What are the extra security measures adopted in hotels for Women/ Female guests?

Answer»

A drunken guest may disturb other guests. Hotel staff should calmly handle the situation.

Don’t argue with the intoxicated guest.
Don’t embarrass the guest, especially in front of other people.
Invite the problem guest to an area away from other guests, where you can talk.
Deal with the situation in a calm, friendly way. Speak to the person directly, and firmly explain that what they are doing is unacceptable at your party.
Listen and empathize with your guest.

For Female /Women guests, the hotels adopt certain extra security measures which are:

1) Mirrored walls of the guest room floor / corridor so that the female guest can actually watch who is walking behind her.

2) Well-lit public areas like lobby, bars, swimming pool and parking place,

3) Valet parking services to avoid the need of a female guest to enter the parking area where doubtful and suspicious people can be present.

4) Assigning rooms closer to the elevators.