1.

Explain any five rights of the consumers as accepted by Indian law.

Answer»

Some consumer rights are : 

(i) Right to Safety : 

1. Right to be protected against goods and services which are hazardous to life and health. 

2. Right to get protection against the risks caused due to the use of substandard products or products that do not conform to the safety norms. 

(ii) Right to Choose : 

1. The consumer has the freedom to choose from a variety of products at competitive prices. 

2. Marketers should offer a wide variety of products in terms of quality, price, size etc. to enable the consumer to make the choice. 

(iii) Right to be Heard : 

1. The consumer has right to file a complaint and to be heard in case of dissatisfaction with a product or a service. 

2. It is because of this reason many firms have set up their own consumer service and grievance cells. 

(iv) Right to Seek Redressal : 

1. The consumer has a right to get relief in case the product or service falls short of his expectations. 

2. The Consumer Protection Act provides relief to customers such as replacement of product, removal of defect in the product, compensation for any loss or injury suffered by the consumer. 

(v) Right to be Informed : 

1. The consumer has a right to have complete information about the product he intends to buy such as ingredients, date of manufacturing, price, quantity, etc. 

2. It is because of this reason that the legal framework in India requires the manufactures to provide such information on the package and label of the product. 

(vi) Right to Consumer Education : 

1. The consumer has the right to acquire knowledge and to be a well-informed consumer. 

2. He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations.



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