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InterviewSolution
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Explain Roles In Service Management? |
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Answer» Role is a SET of connected behaviors or connected ACTIONS PERFORMED by team or group or person person. Business Relationship Manager (BRM): BRMs establish a strong business relationship with the CUSTOMER by understanding the customer’s business and their customer outcomes. Product Manager (PM): PMs take responsibility for developing and Managing services across the life-cycle, and have responsibilities for Productive capacity. Role is a set of connected behaviors or connected actions performed by team or group or person person. Business Relationship Manager (BRM): BRMs establish a strong business relationship with the customer by understanding the customer’s business and their customer outcomes. Product Manager (PM): PMs take responsibility for developing and Managing services across the life-cycle, and have responsibilities for Productive capacity. |
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