Explain the emergency response plan during bomb threat emergency call situation?
Answer»
Signal the colleague to also listen in the call and try to find out the location through exchange.
Listen the caller carefully and make it prolong and get all the information carefully-place where planted, time of explosion and strength of explosives.
If possible this call may be taped and note the back noise and try to catch information from accent and police to be informed.
Immediately after disconnection the GM and security officer has to be informed.
If the location is identified the department head should be also informed.
People from that suspected area have to be evacuated from that particular location.
After ‘all clear’ signal from the police is received the normal process of hotel can be continued.