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Explain the resources required for successful implementation of e-business. |
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Answer» Successful implementation of e-business requires certain resources. The various resources required for the successful implementation-of e-business are: 1. Well- designed Website: For the successful implementation of e-business, a business enterprise must develop a comprehensive website to communicate effectively with its customers, suppliers and business partners. The website should provide detailed information about the firm’s products and services. The data should be supported by suitable pictures, graphs, etc. 2. Clear Cyber Laws: There should be clear cyber laws. Absence of Clear cyber laws is an impediment in the implementation of e-business. 3. Effective Telecommunication system: E-business requires an effective telecommunication system in the form of telephone lines, optic fiber cables and internal technology to handle the traffic on the internet. E-business cannot be successful if telephone lines are getting frequently disconnected, and it is difficult to access the internet. The problem of Digital divide also must be solved to make e-business available to common man. It must be noted that the cost of hardware and the price of using the internet must be within the reach of low and middle income groups. 4. Adequate Computer Hardware: The business firm should have adequate computer hard ware. It must procure and install computers with necessary speed, memory and nodes to handle the expected volume of business. The firm should also provide the necessary Internet Service Provider and Application Service Provider Server and Portals, and e-mail facilities. 5. Security and Safety of Business Transactions: Though e-business is supposed to be safe and secure because of its digital or electronic code system, it is subject to security and safety risks, such as brand hijacking, hacking, which destroys the data and information, viruses which can enter the system and clean up the data and information stored up by the computer, etc. 6. Technically Qualified and Responsive Workforce: A Well trained work force, capable of working easily with the internet and computer networks, is essential for e-business. The staff must also be trained to handle sales enquiries, processing orders and ensuring prompt delivery. There should be proper co-ordination between receipt of order, delivery of goods and receipt’of payment so as to minimise errors. 7. Psyche of the People: The psyche of the people is one of the factors required for the successful implementation of e-business. For instance, in India, the psyche of the people is one of the obstacles in the development of e-business. Psychologically, the Indian Consumers, at least the older generation, do not like to buy thing without touching and feeling them. 8. System of Receiving Payments: A fool-proof system of receiving payment for the goods sold must be developed. Adequate information should be made available to enable the customer to calculate the amount to be paid. An inbuilt system of refund, in case excess amount is received, should be created. Business firms must make arrangements with banks and credit card agencies to facilitate electronic receipts and payments of money. |
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