Computer technology plays an important role in the hospitality and tourism industry. Today, most hospitality businesses such as: hotels, motels, food service, and beverage operations are using computers to record, report, and analyze the effectiveness of internal operations.

i. Reservations: Use of computers has made the reservation or booking of rooms easy. It helps the reservation staff to rapidly check the availability of rooms when the guest calls for reserving a room. Reservation staff uses computer software programs to make reservations.

ii. Front Desk: Front desk personnel use the software to check-in and checkout of guests and to print off bills. Additionally, they may check the computer to see if a room has been cleaned before checking in a guest. 

iii. Housekeeping: Housekeepers use the same software as front desk staff to verify which rooms are checking out and staying over each day. That way, they know which rooms to clean completely and which ones to simply tidy. Housekeepers use the software to communicate to the front desk, letting them know which rooms are clean vacant and available for check-ins. 

iv. Night Auditing: Night auditors use computer software for daily and overall accounting purposes. This includes reviewing the day’s check-ins and check-outs, payments received and owing and complementary given out, to make sure all is in order.