Computer technology plays an important role in the hospitality and tourism industry. Today, most hospitality businesses such as: hotels, motels, food service, and beverage operations are using computers to record, report, and analyze the effectiveness of internal operations.

Housekeeping: Housekeepers use the same software as front desk staff to verify which rooms are checking out and staying over each day. That way, they know which rooms to clean completely and which ones to simply tidy.

Point-of-Sale: Hotels that have a restaurant may employ a computerized point of- sale (POS) system/ terminals and registers that control guest checks, kitchen orders, and guest payments.

Front Desk: Front desk personnel use the software to check-in and check-out of guests and to print off bills. Additionally, they may check the computer to see if a room has been cleaned before checking in a guest.

Reservations: Use of computers has made the reservation or booking of rooms easy. It helps the reservation staff to rapidly check the availability of rooms when the guest calls for reserving a room. Reservation staff uses computer software programs to make reservations.