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Explain the role of RSOT in room service operation. |
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Answer» One of the most important roles in making room service operations smooth is played by the Room Service Order Taker (RSOT). They are given a separate sound proof cabin exclusively to receive orders from guest rooms. Any mistake at the RSOT desk is sure to lead complaints and guest dissatisfaction. So She/he should be amiable, a good listener and efficient in handling guest needs and also complaints. |
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