1.

Explain the role of RSOT in room service operation.

Answer»

One of the most important roles in making room service operations smooth is played by the Room Service Order Taker (RSOT). They are given a separate sound proof cabin exclusively to receive orders from guest rooms. Any mistake at the RSOT desk is sure to lead complaints and guest dissatisfaction. So She/he should be amiable, a good listener and efficient in handling guest needs and also complaints.



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