1.

Explain the two types of external communication.

Answer»

External communication is of two types: 

• Inward communication : When all messages received by the organisation from outside, then it is called inward communication, 

e.g., telephone calls, reports etc. 

• Outward communication: When all messages that go out of an organisation, then it said to be outward communication. It may be in telegram form, letter form etc.



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