‘Grahak Shakti’, an NGO organised a workshop to discuss various is

1.	‘Grahak Shakti’, an NGO organised a workshop to discuss various issues relating to consumers. During the discussion, one of the members drew attention towards exploitation of consumers due to defective and unsafe products, adulteration, black marketing, hoarding etc. To this another member argued that consumers themselves are responsible as they do not raise collective voice against the exploitation. The Chairperson of the organisation was of the opinion that it was also the duty of the businessman to take care of the interests of various stakeholders. Business organisations earn money by selling goods and services to consumers. So the interests of the stakeholders have to be well taken care of. State three points that highlight the need for consumer protection as discussed in ‘Grahak Shakti’s workshop’.
Answer» Following points highlight the need for consumer protection : (i) Widespread exploitation of consumers – There is widespread exploitation of consumers in various ways given below : Underweight and under measurements Charging high prices Fake or duplicate goods Adulteration and impurities Misleading advertisements. (ii) Unorganised consumers – Consumers in India are, more or less, unorganised. There are a few consumers organisations but they are not powerful to protect the interest of consumers. (iii) Social responsibility – A business has social responsibilities towards various groups. Consumers form an important group among the many stakeholders of business. Hence, business has to take care of interests of consumers.

‘Grahak Shakti’, an NGO organised a workshop to discuss various issues relating to consumers. During the discussion, one of the members drew attention towards exploitation of consumers due to defective and unsafe products, adulteration, black marketing, hoarding etc. To this another member argued that consumers themselves are responsible as they do not raise collective voice against the exploitation. The Chairperson of the organisation was of the opinion that it was also the duty of the businessman to take care of the interests of various stakeholders. Business organisations earn money by selling goods and services to consumers. So the interests of the stakeholders have to be well taken care of. State three points that highlight the need for consumer protection as discussed in ‘Grahak Shakti’s workshop’.

Answer»

Following points highlight the need for consumer protection :

(i) Widespread exploitation of consumers – There is widespread exploitation of consumers in various ways given below :

Underweight and under measurements
Charging high prices
Fake or duplicate goods
Adulteration and impurities
Misleading advertisements.

(ii) Unorganised consumers – Consumers in India are, more or less, unorganised. There are a few consumers organisations but they are not powerful to protect the interest of consumers.

(iii) Social responsibility – A business has social responsibilities towards various groups. Consumers form an important group among the many stakeholders of business. Hence, business has to take care of interests of consumers.

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