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Guest in room no: 305 called up front office department to complain about lack of hot water supply in his room, what would you do as a front office staff to handle the guest complaint? a) Politely ask the guest to call maintenance section for further action. b) Ask the guest to inform the House Keeping department c) Inform the maintenance section and do the follow up. d) Will make entry in log book |
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Answer» Correct answer is c) Inform the maintenance section and do the follow up. |
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