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How Crm Can Handle E-mails From Customers? |
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Answer» SAP CRM provides workflow enabled email processing capabilities. It can retrieve e-mails sent from your customers, ROUTE e-mails AUTOMATICALLY to appropriate users based on workflow rules, manage multiple ATTACHMENTS in EMAILS, send automatic REPLIES to your customer and so on SAP CRM provides workflow enabled email processing capabilities. It can retrieve e-mails sent from your customers, route e-mails automatically to appropriate users based on workflow rules, manage multiple attachments in emails, send automatic replies to your customer and so on |
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