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How Do You Handle Customer Dissatisfaction, Especially In The Event Of An Angry Customer Whose Anger Is Aimed At You?

Answer»

While I do whatever I can to make sure that CUSTOMERS do not leave the premises dissatisfied, an unhappy customer now and then is the norm. My first instinct is to apologize, even before I know if it is my fault or not. I then try to determine what happened and if the fault it at my END, I apologize and compensate according to what my EMPLOYER allows me.

While I do whatever I can to make sure that customers do not leave the premises dissatisfied, an unhappy customer now and then is the norm. My first instinct is to apologize, even before I know if it is my fault or not. I then try to determine what happened and if the fault it at my end, I apologize and compensate according to what my employer allows me.



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