When a patient’s claim was denied or was not covered by INSURANCE, the billing specialist will more than likely be the BEARER of bad news. The practice wants to be REASSURED that this point of contact with the patients is as positive as possible and another opportunity to LEAVE a positive impression of the practice. They want to know that you are patient, UNDERSTANDING, and able to explain to the patient exactly what happened. Reassure them of that through any experiences you’ve had dealing with difficult patients.

When a patient’s claim was denied or was not covered by insurance, the billing specialist will more than likely be the bearer of bad news. The practice wants to be reassured that this point of contact with the patients is as positive as possible and another opportunity to leave a positive impression of the practice. They want to know that you are patient, understanding, and able to explain to the patient exactly what happened. Reassure them of that through any experiences you’ve had dealing with difficult patients.