How To Add Groups According To The Cti?

1.	How To Add Groups According To The Cti?
Answer» In the REMEDY Application Configuration Console, Go to Support SPECIFICS Tab, Click on the First Step (Group Support Staff Skills), Select any Group in Group Name field that you want to CONFIGURE and click Add Button. Select the module, CTI and RSD as per your choice. Then, the particular group will get added according to your configuration. In the Remedy Application Configuration Console, Go to Support Specifics Tab, Click on the First Step (Group Support Staff Skills), Select any Group in Group Name field that you want to configure and click Add Button. Select the module, CTI and RSD as per your choice. Then, the particular group will get added according to your configuration.

Answer»

In the REMEDY Application Configuration Console, Go to Support SPECIFICS Tab, Click on the First Step (Group Support Staff Skills), Select any Group in Group Name field that you want to CONFIGURE and click Add Button. Select the module, CTI and RSD as per your choice. Then, the particular group will get added according to your configuration.

In the Remedy Application Configuration Console, Go to Support Specifics Tab, Click on the First Step (Group Support Staff Skills), Select any Group in Group Name field that you want to configure and click Add Button. Select the module, CTI and RSD as per your choice. Then, the particular group will get added according to your configuration.

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