Speaking on the telephone is a little different to communicating with a person face to face. On the phone you can hear (tone of voice, intonation, volume), but you cannot see (facial expressions, gestures, body language). 

Telephone communication is approximately 25% words and 75% tone, or the way the words are said. Therefore when you are communicating on the phone you will need to compensate for what you cannot see

• A good greeting is: “Good morning/afternoon, this is XYZ salon, (your name) speaking. o How may I help you?”
• Answer a call promptly 
• A good practice is to answer the phone within three rings wherever possible.
•  Three rings will give you time to: 
• Stop what you are doing. 
• Prepare to answer the phone.
• Answer the phone efficiently, when answering the phone: Smile! 
• Say “Good morning” or “Good afternoon” 
•  Announce yourself and the salon name clearly 
• Have a pen and paper ready to take notes 
• Listen carefully to the caller 
• Ask questions to clarify the caller's needs 
• Repeat all the relevant information to make sure that you have the correct details 
• Remember, you don't know who is on the end of the phone, and first impressions count