KNOWLEDGE Area: Project Communication Management

How do you plan for communication?

Communication is the only way of engaging with stakeholders. Right information should be sent to the right stakeholder at the right TIME in a manner preferred by the stakeholder. A communication approach should be developed for effective and EFFICIENT information sharing to attain the required level of stakeholder engagement.

There are VARIOUS types of communication such as written, verbal and non-verbal. Information can be shared using DIFFERENT technologies or medium. Information can be shared using various methods such as interactive, push and pull. Each stakeholder may have specific information need and may have specific preference in terms of how the information should be shared with them. We need to understand their preferences and accordingly prepare a communication plan.

A communication plan will include:

• Who needs information?
• What information do they need?
• When the information is needed including frequency?
• How the information will be sent to them?
• Who in the team will be responsible for sending the needed information?

Please refer this link for more information on communication planning,communication management