ITIL® – A Brief Introduction

1.	ITIL® – A Brief Introduction
Answer» ITIL is an acronym for Information Technology Infrastructure Library and is a set of detailed PRACTICES for IT Service MANAGEMENT (ITSM) that focuses on aligning IT services with the needs of business. ITIL conforms to ISO 20000 Section 11 and remains the most widely accepted approach to IT Service Management in the world (2 M+ certified people). It is owned and governed by AXELOS (www.axelos.com); the most recent published STANDARD is ITIL v4 Foundation level (February 2019). The origins of ITIL DATE back to the 1980’s and it has been updated many times prior to ITIL v4; FIGURE 1.1 represents the changes (Source: http://itservicemngmt.blogspot.com/) It is strongly recommended that you go through the recorded Webinar (YouTube: https://www.youtube.com/watch?v=iRPivknhq2Y) on IT Service Management to gain a broad perspective before jumping in.

Answer»

ITIL is an acronym for Information Technology Infrastructure Library and is a set of detailed PRACTICES for IT Service MANAGEMENT (ITSM) that focuses on aligning IT services with the needs of business.

ITIL conforms to ISO 20000 Section 11 and remains the most widely accepted approach to IT Service Management in the world (2 M+ certified people).

It is owned and governed by AXELOS (www.axelos.com); the most recent published STANDARD is ITIL v4 Foundation level (February 2019).

The origins of ITIL DATE back to the 1980’s and it has been updated many times prior to ITIL v4; FIGURE 1.1 represents the changes (Source: http://itservicemngmt.blogspot.com/)

It is strongly recommended that you go through the recorded Webinar (YouTube: https://www.youtube.com/watch?v=iRPivknhq2Y) on IT Service Management to gain a broad perspective before jumping in.

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