InterviewSolution
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InterviewSolution
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ITIL® Life Cycle (2011) |
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Answer» While ITIL V4 matures in adoption and the higher versions are released during 2019 and 2020, this document has been prepared to help aspirants succeed at interviews focusing on IT Service Management roles PRESCRIBED by ITIL 2011. For the remainder of this document, we will follow the chronology of the lifecycle depicted above as we describe the roles. We shall assume that our Questions and Answers are relevant in a large ‘hypothetical’ ORGANIZATION – where the scale necessitates specialization, i.e. we have each role uniquely fulfilled by one person only. This is only with the purpose of helping in understanding the role a bit more CLEARLY. In the real world, often one person will be acting in different roles, even in large organizations. ITIL does provide guidelines and best practices on multi-role assignments, but this is out-of-scope for this document. |
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