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List and explain any six qualities of front office staff of a hotel. |
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Answer» Qualities of front office staff : Honesty: It is one of the best qualities a front office staff should possess. Without adherence to this basic quality, good traits in character will go in vain. Confidence: Staff must be confident in everything they do. If they know their job and they are honest, they will have confidence in doing everything in their job. Punctuality: In hotel job nothing should be kept pending or delayed. Do everything within the time period. Memorizing skill: If a staff can remember the names and faces of the guest it will promote his/her salesmanship. Team Work: Front office staff is required to coordinate with other departments, airlines, travel agencies etc. to give the guest personalized services. Patience: Controlling mental stress, while on rush of handling lot of guests or while on too much work pressure is an important quality a staff should possess. |
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