Answer» - Learning is a continuous process and every member of the organization need to undertake it. However, the need of learning and its output is different for different levels of people of the organization.
- Lower level people are those who actually execute the production and sales work. They are at the roots of the processes.
- Lower level employees are those who directly work on machines, or who directly sell the products of the company to the customers, etc. So, this class of people needs training on how to handle man and machine.
- On the other hand, the top level people are the ones who sets vision and mission of the organization, who sets goals and yearly targets, who designs the policies and adopts the right philosophy of work.
- The top level people do not run machine but manage men who run machine. So, they need to learn and adopt lessons of developing harmonious work culture, principles and policies that can boost morale and motivation of employees, etc. All these are a part of development.
- Hence, lower level is trained whereas top level is developed.
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