1.

Mark you brainliest if you answer this ;)..Give five (5) causes of service failures then explain each in your own words.

Answer»

Answer:

7 Reasons that a Company May Fail at Service :

  • They don't define CUSTOMER service goals.

  • They put good people in the WRONG jobs.

  • They don't provide proper training.

  • They treat customer service like a department.

  • They treat employees one way and expect them to treat customers a different way.

  • They are HARD to find.

  • They IGNORE customers on social media.

Explanation:

I think my WORDS would help.

Thank you.


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