MARKETINGCLASS: 12DATE: 24.07.2020MATIM1.) starts before production of goods but continues after selling of products5) are state of being deprived of something2. Customer value is a difference of total customer benefits anda) Total customer experience b) Total customer cost c) Warranty d) None of the above3. Expand FMCG and AMA4. A bunes survives and growsA does not adapt to external environmental changesB remains indifferentC adapts to external environmental changes5. a) In metropolitan cities due to fast lifestyle there is more demand forA medicines and spectaclesB. fast foods, electronic home appliances and crèchesC baby foods and toys1) Exposure to western modern culture and population staths from rural to urban areas areA Economic factors B. Socio-cultural factors C Political factor6. Give the meaning of the term Market. Draw a flowchart of market exchange process7. What is marketing environment? Mention its components