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Mr. Charlton and family checked-in at Royal Residency Hotel as long staying guests. As they are carrying ornaments and some valuable documents, they requested the hotel management for a provision to keep their valuables. What would be provided by the hotel for their valuables and explain the procedure to be followed for the same? |
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Answer» 1. Hotels have bank type of lockers installed at the front office known as safe deposit locker to keep the guest valuables. 2. A locker is allotted to guest that can be opened by using two keys. The master key is with the front office cashier and other key is issued to the guest. A contract is also signed in between the guest and the hotel. Whenever a guest wants to open his locker, it has to be entered into the locker operating register. Signatures are always verified with the specimen. Head cashier inserts his key then a guest inserts his own key, and then only a lock can be opened. Guest is left alone to operate his locker. If the key is lost by the guest, then the locker will be drilled open in presence of the guest and can be charged for the replacement of the locker |
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