Mr. S is a relationship manager of an insurance company who promoted M

1.	Mr. S is a relationship manager of an insurance company who promoted Miss R as an Office Supervisor who was earlier into phone banking. As a supervisor she manage work assignments effectively but does very little to supervise the staff. She does not check whether the staff works in compliance with the quality standards or ensure completion of work on time. Mr. S receives a number of complaints from the department regarding poor work performance, staff taking long tea /coffee breaks and spending time on personal phone calls. (i) Is Miss R an effective leader? Explain with help of an example. (ii) What qualities are required for Miss R to become an effective leader? (Mention at least 2 to 3 qualities.) (iii) What can be done to improve the performance of the staff? (Mention a leadership style and describe it in the context of the case.)
Answer» Mr. S is a relationship manager of an insurance company who promoted Miss R as an Office Supervisor who was earlier into phone banking. As a supervisor she manage work assignments effectively but does very little to supervise the staff. She does not check whether the staff works in compliance with the quality standards or ensure completion of work on time. Mr. S receives a number of complaints from the department regarding poor work performance, staff taking long tea /coffee breaks and spending time on personal phone calls. (i) Is Miss R an effective leader? Explain with help of an example. (ii) What qualities are required for Miss R to become an effective leader? (Mention at least 2 to 3 qualities.) (iii) What can be done to improve the performance of the staff? (Mention a leadership style and describe it in the context of the case.)

Mr. S is a relationship manager of an insurance company who promoted Miss R as an Office Supervisor who was earlier into phone banking. As a supervisor she manage work assignments effectively but does very little to supervise the staff. She does not check whether the staff works in compliance with the quality standards or ensure completion of work on time. Mr. S receives a number of complaints from the department regarding poor work performance, staff taking long tea /coffee breaks and spending time on personal phone calls. (i) Is Miss R an effective leader? Explain with help of an example. (ii) What qualities are required for Miss R to become an effective leader? (Mention at least 2 to 3 qualities.) (iii) What can be done to improve the performance of the staff? (Mention a leadership style and describe it in the context of the case.)

Answer»

Mr. S is a relationship manager of an insurance company who promoted Miss R as an Office Supervisor who was earlier into phone banking. As a supervisor she manage work assignments effectively but does very little to supervise the staff. She does not check whether the staff works in compliance with the quality standards or ensure completion of work on time. Mr. S receives a number of complaints from the department regarding poor work performance, staff taking long tea /coffee breaks and spending time on personal phone calls.

(i) Is Miss R an effective leader? Explain with help of an example.

(ii) What qualities are required for Miss R to become an effective leader? (Mention at least 2 to 3 qualities.)

(iii) What can be done to improve the performance of the staff? (Mention a leadership style and describe it in the context of the case.)

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