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Mr Shubhendu Bose is the owner of ‘Bikmac Enterprises’ carrying on the business of manufacturing various kinds of biscuits. There was a lot of discontentment in the organisation and the targets were not being met. He asked his son, Naval, who had recently completed his MBA, to find out the reason. Naval found that all decision making of the enterprise were in the hands of his father. His father didn’t believe in his employees. As a result both the employer and the employees were not able to understand each other’s messages in the same sense. Thus, the employees were not happy and targets were not met.1. Identify any two communication barriers because of which Bikmac Enterprise was not able to achieve its target.2. State one more barrier each of the types identified in (a) above. |
Answer» 1. Two Communication barriers are: i. Organisational policy (Organisational Barrier) ii. Distrust (Psychologial Barrier) 2. One more barrier each of the types identified in [A] above: i. Organisation Barrier Rigid rules and regulation may delay communication. ii. Psychological Barrier Lack of attention, i.e., non-listening of the sender properly acts as a major psychological barrier. |
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