Most INTERVIEWERS like to start with big picture questions and then work their way into more technical areas. IT is a service organization and CUSTOMER service is at its core. In particular, customer service skills are just as IMPORTANT as technical skills, particularly in panic situations when systems are down or the user has just deleted their board PRESENTATION that’s due in 30 minutes. We’ve all had these situations. You should be prepared to talk about a specific situation where you’ve excelled and received accolades from an end-user. If they put it in WRITING, mention that as well.

Most interviewers like to start with big picture questions and then work their way into more technical areas. IT is a service organization and customer service is at its core. In particular, customer service skills are just as important as technical skills, particularly in panic situations when systems are down or the user has just deleted their board presentation that’s due in 30 minutes. We’ve all had these situations. You should be prepared to talk about a specific situation where you’ve excelled and received accolades from an end-user. If they put it in writing, mention that as well.