Solve : Brand new laptop...3 days old?

1.	Solve : Brand new laptop...3 days old?
Answer» I recently bought my laptop for school and am very frustrated. I have wireless throughout my house, however, ill be on the internet and msn, firefox, even my games will suddenly disconnect but when i look the connection icon it says its fine and im at excellent strength, and even says im still connected. Problem 1: Firefox (my current browser) will constantly get "Connection has been reset" or "cannot find server for __________" I get these messages even though it shows as connected, however I noticed the other day when i ran a \diagnose' that i have limited or no connectiveity...Please help with this! Problem 2: this one ties into problem 1...when im at my friends house ill get internet wirelessly without a flaw for a good amount of time. The internet disconnects, but when it does the wireless icon in the bottom right corner actually says it disconnects...this isnt the problem as my friends laptops and xbox and everything dc`s from time to time. Again though, same as at home, when im CONNECTED firefox will relentlessly show messages like `Connection has been reset`or `cannot load server`; Im not really inexperienced when it comes to computers, as i can solve most by myself. but these problems leave me DUMBFOUNDED and without a solution.. thanks in advanceTake it back.so theres absolutely no possible solution besides try to exchange it for another? Quote from: Geek-9pm on September 03, 2009, 05:34:04 PM Take it back. i doubt its a hardware issue try reset your wireless router -- that may help3 days old computer shouldn't have any problems. Period. If you won't take it back, more problems may come. Monkeying with 3 days old computer is simply stupid.Whatever you do, don't pay them to "diagnose" or "fix" a brand new computer. I'm also NOT a fan of extended warranties. If they can't provide a quality product out of the box, why trust them to honor an "extended" warranty. im not monkeyin with it that much, just wireless settings.. im trying to make sure its something that isnt repairable you know? possibly saving myself some time from having to re-download everything and set my computer up againim not having them repair anything.. either they give me a solution thats viable, or give me a new computer that works You didn't get my point. If 3 days old computer has some issue, some more issues may come. 30 days return period will expire, and then you'll be dealing with warranty, eventually missing your laptop for couple of weeks. Quote m not monkeyin with it that much, just wireless settings.. im trying to make sure its something that isnt repairable you know? Bought a new computer from Wallmart. Took it home. Plugged it in. Right away it ASKED for the password of my home wireless network. Did that, instant connection. Still working fine. Have a very old laptop the just barly runs XP. Before had troube with wireless password. Did a total re install of XP, put in a TOSHIBA wieless PCMCIA and it asked for the password and we got right in. Moral: with the right hardware and software the wireless should work right the first time every time. now that i think about it it could be a corrupted os or missing driver and i think you better take it back for repair or replacementHilarious... Out of all the replies to this topic, nobody bothered to ask who the manufacturer of the computer is, what operating system (even if it's a FAIR guess to say Vista), who the manufacturer and model of his router is, or where's the wireless access point (router) in relation to the actual laptop itself. Also...with messages like: "Connection has been reset" or "cannot find server for __________" These don't necessarily mean there's a problem on your end, but an issue with the server you are trying to CONNECT to. Normally, a brand new computer should not have any issues, unless you neglected to run your updates...or have tweaked the wireless connection settings when you didn't need to. Unfortunately, I do not believe taking your computer back for a replacement is a viable an/or realistic support recommendation to the issue you are experiencing. Good luck...and I hope you can find better support recommendations from the more experienced members here...

Answer»

I recently bought my laptop for school and am very frustrated.
I have wireless throughout my house, however, ill be on the internet and msn, firefox, even my games will suddenly disconnect but when i look the connection icon it says its fine and im at excellent strength, and even says im still connected.

Problem 1: Firefox (my current browser) will constantly get "Connection has been reset" or "cannot find server for __________" I get these messages even though it shows as connected, however I noticed the other day when i ran a \diagnose' that i have limited or no connectiveity...Please help with this!

Problem 2: this one ties into problem 1...when im at my friends house ill get internet wirelessly without a flaw for a good amount of time. The internet disconnects, but when it does the wireless icon in the bottom right corner actually says it disconnects...this isnt the problem as my friends laptops and xbox and everything dc`s from time to time. Again though, same as at home, when im CONNECTED firefox will relentlessly show messages like `Connection has been reset`or `cannot load server`;

Im not really inexperienced when it comes to computers, as i can solve most by myself. but these problems leave me DUMBFOUNDED and without a solution..

thanks in advanceTake it back.so theres absolutely no possible solution besides try to exchange it for another? Quote from: Geek-9pm on September 03, 2009, 05:34:04 PM

Take it back.

i doubt its a hardware issue
try reset your wireless router -- that may help3 days old computer shouldn't have any problems. Period.
If you won't take it back, more problems may come.
Monkeying with 3 days old computer is simply stupid.Whatever you do, don't pay them to "diagnose" or "fix" a brand new computer. I'm also NOT a fan of extended warranties. If they can't provide a quality product out of the box, why trust them to honor an "extended" warranty.

im not monkeyin with it that much, just wireless settings..

im trying to make sure its something that isnt repairable you know?

possibly saving myself some time from having to re-download everything and set my computer up againim not having them repair anything..

either they give me a solution thats viable, or give me a new computer that works You didn't get my point.
If 3 days old computer has some issue, some more issues may come. 30 days return period will expire, and then you'll be dealing with warranty, eventually missing your laptop for couple of weeks. Quote

m not monkeyin with it that much, just wireless settings..

im trying to make sure its something that isnt repairable you know?

Bought a new computer from Wallmart. Took it home. Plugged it in. Right away it ASKED for the password of my home wireless network. Did that, instant connection. Still working fine.
Have a very old laptop the just barly runs XP. Before had troube with wireless password. Did a total re install of XP, put in a TOSHIBA wieless PCMCIA and it asked for the password and we got right in.

Moral: with the right hardware and software the wireless should work right the first time every time.
now that i think about it
it could be a corrupted os or missing driver
and i think you better take it back for repair or replacementHilarious...

Out of all the replies to this topic, nobody bothered to ask who the manufacturer of the computer is, what operating system (even if it's a FAIR guess to say Vista), who the manufacturer and model of his router is, or where's the wireless access point (router) in relation to the actual laptop itself.

Also...with messages like: "Connection has been reset" or "cannot find server for __________"

These don't necessarily mean there's a problem on your end, but an issue with the server you are trying to CONNECT to.

Normally, a brand new computer should not have any issues, unless you neglected to run your updates...or have tweaked the wireless connection settings when you didn't need to. Unfortunately, I do not believe taking your computer back for a replacement is a viable an/or realistic support recommendation to the issue you are experiencing.

Good luck...and I hope you can find better support recommendations from the more experienced members here...

Solve : Brand new laptop...3 days old?

Discussion

No Comment Found

Related InterviewSolutions

Reply to Comment