Hi all

Packard Bell Easynote running Vista Home Basic  IE 7

I am trying to connect this Laptop to the internet.  Via cable and Wiresless (Separately of course) all indications are that I am connected to the router but not the internet.  I have a PC connected by cable to the internet through the router and also have another laptop connected wirelessly with no problems.

When I open Internet Explorer it states "internet explorer cannot display this webpage"

I have reset IE done every IP config switch you can think of and still no luck.  Did a virus scan using AVG 8.5 no infections listed.  Did a full Packard Bell recovery to start from scratch and still cannot connect to the internet either by cable or wireless.  Phoned BT TECHNICAL support and he asked me to carry out netstat -an.  I did this and there were over 40 connections listed.  He said that I have malware.  But I have done a system scan but nothing found.  Can anyone help.  I have also done a full recovery so I hoped I would have wiped all data including spyware etc from the drive except for the factory stuff of course.
Please help


[attachment deleted by admin]Have you tried other websites in your browser just to make sure that your homepage isn't being hijacked, and also it's actually trying to connect to a legitimate WEB page?

From a command window can you ping websites? Ping www.google.com
Try nslookup www.google.com to retrieve the IP address of their site - and then 'Ping x.x.x.x' to make sure your DNS settings are ok
(if this fails try netsh winsock reset catalog , choose Y and then reboot)

Check your hosts file (Windows > System32 > Drivers > etc > hosts). You should really only have one or two entries in here with the main one being 'localhost 127.0.0.1', if you have lots of entries then I would also suspect malware. You can manually delete these files - research what they are first though.Hi PCWizard

Thanks for your input.

I think I have pinged everything on the planet with no luck.

I carried out the  "netsh winsock reset catalog" and that made the connection from the router to the internet so that's a step forward.  Tried pinging www.google.com and got the message "Ping request could not find host www.google.com"  Tried 64.233.183.99 and "request timed out"  Lost all my packets!

Looked at the host file and (I am not an expert!) but not many entries, 2, as you suggested. (Attached)

So I appear to be connected to the internet but not able to use it.  IE 7 still states  "Internet Explorer cannot display this webpage"

30 mins later!!  I appear now to be able to ping 216.35.123.87 which is IGN.com.  I can not use www.ign.com because it will not WORK.  Can not ping anyone else!

Any further ideas

Thanks

Technowarrior



[attachment deleted by admin]What does "ipconfig /all" reveal?  SOUNDS like a DNS problem to me.Hi Rob

Thanks for the interest.

It is indeed a DNS problem.  Last night late on I could again only connect to my router but not the internet, again!!  Magically this morning I connected to the internet with no problem.  My latest efforts have seen me manually configuring "Use the following DNS Server address."  in TCP/IPv4 and everything works as it is supposed to.  So I have finally got to the point where the problem lies with "obtain a DNS server address automatically"  Both with cable and wireless connection.

As I am now connected to the internet I am frantically downloading all Vista Updates to see if that cures the issue.  I am not confident that this will solve the problem because I have done a full system recovery on the laptop thinking that if I started from scratch then every thing would be OK.  It was not the case, even tho I did a full recovery the original problem still occured.

So my request now moves on to why isn't the "obtain a DNS server address automatically"  configuration working?

Any help would be appreciated.

Thanks

Technowarrior


[attachment deleted by admin]Thanks to the guys that have helped.

I am going to move this question to another post now because it is a different problem.

I have performed a full recovery on this laptop.  Manually configured the primary and secondary DNS.  which gives me internet access.  If I change to "obtain a DNS server address automatically" the problem re occurs.

I have updated vista to service pack one and BEYOND.  I have also changed from IE7 to IE8.

Same problem.

Thanks again.

Please no more posts for this problem.

TechnowarriorThe question is: where would you be picking up the DNS & IP address from?  Are you using a router or a modem?  In either case it would appear that the DHCP request is failing somehow.  Personally, I wouldn't spend too much time worrying about it - put in the IP addresses of your ISP's DNS servers, if that fixes your problem.

Glad you're happy enough to move on.