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Answer» I do allot of work overseas. Sometimes 4 or 6 months at a time. Last year I was in the United Arab Emirates and purchased a Canon MP270 ink jet printer. The price was reasonable, about $65.00. When I was finished in the UAE, I packed the printer in my suitcase and brought it back to the USA with me. About 2 months after I got back, I got a message that the black ink cartridge was low. I removed the cartridge from the printer and wrote down the number, PG510. When I tried to find a Canon PG510 cartridge, I could not locate one. The only places that had them on-line was companies in Europe. I went to Canon's USA SITE and found the MP270 printer and saw that it called out for a black print cartridge, PG210. I remembered seeing this number when I checked at Walmart. I bought the PG210 cartridge from Walmart and before I installed it in my printer, I verified on the side of the box that it was a cartridge for a MP270 printer. I also verified that the cartridge contact configuration was the same as the PG510. When I installed it in the printer, I get an error message, E14, on the LED. This error message says that the incorrect cartridge is installed and to install a correct cartridge. I went and downloaded the latest printer drivers from Canon's USA website in hopes that this might correct the problem, but it was a waste of time. I contacted Canon service and they said that the only cartridges available for an overseas model were cartridges from Europe. I can't believe that Canon would manufacture a printer for Europe with the same model number as a Canon printer in the USA, but require two different printer cartridges. I have done this before with HP printers and have not had a problem. I will probably have to buy a new printer, which is not bad today verses buying one 10 or 15 years ago. Printers today are so cheap, they just about give them away. Before I trash the MP270, I am going to OPEN it up and see if they have installed some kind of jumpers or if there is a series of DIP switches on the circuit board. Has anyone out there ran into this before? I will post again, if I find anything when I open it up. I guess the BIGGEST lesson I have learned is that if I am overseas again and I need to buy a printer, stay clear of the Canon and go with the HP. As usual, any and all help will be appreciated. Thanks in advance.I am not surprised at the limitations you are experiencing with your cartridge issue. I see a POSSIBILITY of some other options . If you have access to an on-line supplier in Europe that can send you the required cartridge (or better yet a personal association with someone that can buy what you need and send it --as a gift). Another option (if it is indeed possible) is to purchase an ink refill kit that will allow you to refill the cartridges yourself. Undoubtedly you will have a reader chip on the cartridge that will need to be reset to enable reuse of the cartridge. If you PM me i can supply you with a commercial contact in the U.S. (GA) that i have dealt with many times and can vouch for their integrity. You MUST tell them the conditions as you have told us to ensure that they CAN supply you with the correct material. They sell ink/reprogrammers/cartridges that do NOT require reprogramming/refill kits/etc./etc. truenorthThanks for the information truenorth. I have checked on-line and have found a few places that sell the overseas cartridges. This situation has changed my mind about Canon products, which other than this have served me quite well. I don't know if I want to pursue your suggestion of contacting your stateside contact, because I feel like I am bending down to pick up pennies and dollars are flying right over my head. I will open the printer up next weekend and see if I see anything obvious. I have some friends going back to the UAE so I will probably let them take it with them. Thanks again for taking the time to post your reply.
clwebbQuote from: clwebb Printers today are so cheap, they just about give them away. Quote from: clwebbI can't believe that Canon would manufacture a printer for Europe with the same model number as a Canon printer in the USA, but require two different printer cartridges. Inkjet manufacturers usually follow the Gillette business model, sell cheaply or give away the razors, MAKE money on selling the blades. To allow for setting different prices in different markets, ink cartridges can be, and often are, region coded. The code is on a chip in the cartridge and the printer has firmware which reads the code. This is to prevent transfer of cartridges from one region to another. You can get refill kits for these cartridges so you can re-use the cartridges with the correct region code for your printer. Just Google with the word Canon, the model number and the word "refill".
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