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Solve : consistent internet disconnects?

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First, I'm TECHNICALLY challenged so whoever answers this, please speak in terms I can understand.

I have a wireless DSL setup in my home. My computer has recently begun disconnecting consistently in the middle of online work. I have CONTACTED ATT&T and have been informed the problem is in my computer not the DSL modem or connection. When I put the mouse over the computer icon it says connected, excellent strength but then a box appears asking if I want to "dial-up" a connection or "view offline?" I usually, right-click and repair. After that is completed a box appears that asks if I want to connect to the internet. I click connect and we are online again for a few minutes, then the cycle repeats. It appears to happen more and more FREQUENTLY. Can someone give me a hint of something that could be wrong? Do I NEED to take my computer in for repair?

Thanks!You have the DSL modem. Is wireless coming directly off the modem, or do you have, in addition, a wireless router?

Has AT&T had you reboot the modem/router?

There are two methods to rebooting. Neither are difficult. Unplug the modem, count to ten, and plug it in again. Do the same with the router if you have a router.

See if this helps.

Don't let AT&T push you around, and please keep us informed.Thanks for the reply. I am wireless directly off the modem. I have rebooted the moden several times. When I call them we go through the same procedure every time and it never WORKS. They say it is something in my computer. We have another computer in the house that is wireless and it never gets disconnected. So could it be something in my computer?

Thanks again!Try plugging the computer directly into the modem. Does it stay connected now?

Alan <>< If it stays connected when plugged directly into the modem what does it mean the problem is?

Thanks!It means that most likely the router is the problem.

Alan <>< routers do go bad, i worked support for an ISP for a short time and that was a common problem.
what kind do you have? how old is it?



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