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Answer» I have posted this on another Internet forum but I am getting no replies so I'm posting it again here. I'm sorry if this is against the rules but I will be leaving after today most likely so I really need a response as soon as possible. Please reply.
I am not a permanent member of this site but I am in desperate need of help so I came to ask a question. If no one wants to help that's fine, but I would like it if you would at least read this first before you decide not to respond. My name is Carrie and I am 15 years-old and I was using my mom's laptop downstairs just now, and I was on the internet. The laptop is Windows VISTA, and is Dell. My mom uses it for her college work. I was on a strange website looking up cheatcodes for videogames when a pop up appeared saying that the computer was in danger of getting a virus from this website. I panicked a little and exited the pop up and another one came up shortly after with the option of 'Halt Internet Connection' or 'Cancel'. I was afraid of getting the virus so I clicked on 'Halt Internet Connection'. After I did this, a third pop up came up saying that if I wanted to reconnect, all I had to do was go to the task bar on Internet explorer and click on 'Halt Internet Connection' again. So I searched for nearly an hour and never found that option. So, I started searching for all kinds of help on the computer help systems AND on the internet, but nothing was helping me because I wasn't able to ask specific questions like this. My mom REALLY needs this computer for college and I feel very bad for messing up her internet, but I didn't mean to. So if anyone can help me to reconnect to the Internet I would be really grateful. Please help. Carrie, we'll need more information, I'm afraid. And it will take time to reach a solution. I'm sorry if that is a problem for you. If you need urgent help, you may be better taking the computer to a LOCAL shop.
I suspect your computer has some form of malware loaded, in which respect you might also want to post a request for assistance in the Malware forum. For now, could you please open a command prompt (Start-->Run-->Type "CMD"; click Ok). At the command prompt, type "ipconfig /all" and hit enter. Cut and paste the results here.Thank you replying. Do you want me to do all that on my mom's laptop or on this computer I'm on now?
Okay. I did it on the computer I'm on now and this is what I got:
Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\The Master>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : TheMaster-PC Primary Dns Suffix . . . . . . . : NODE Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : citizip.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : citizip.com Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle r Physical Address. . . . . . . . . : 00-18-8B-7E-9D-01 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::dd16:c3d9:126b:c4f6%9(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Tuesday, June 23, 2009 11:36:49 AM Lease Expires . . . . . . . . . . : Tuesday, June 30, 2009 11:36:48 AM DEFAULT Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 66.37.69.241 192.168.0.1 NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:10ae:1d97:bdda:b214(Pref erred) Link-local IPv6 Address . . . . . : fe80::10ae:1d97:bdda:b214%8(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : citizip.com Description . . . . . . . . . . . : isatap.citizip.com Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{3D91085B-87C3-4137-8610-F164E9BCB A5A} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{FB6302E7-75F8-48F2-BEB2-3A0ECFCD1 C98} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
C:\Users\The Master>No, sorry - we'll need it from the laptop.Quite possibly what you clicked on installed a virus or malware that interferes with the laptops internet connection. Try booting up the pc in safe mood and run a virus scan, then reboot and see if that fixes the problem.
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