My BrightHouse internet connection is extremely slow, 0.4ms. Once in a blue moon it will start going a reasonable speed (5.4ms), which lasts about 10 minutes, and then it's back to being awful. I have changed the router twice, the modem once, and nothing seems to work. I've also reconfigured every computer's IP address. When I called BrightHouse, they say that on their end, the connection is just fine.

I use a Macbook Pro, but we have two PCs and one other LAPTOP in the house, and none of them work. When the PC is connected directly into the modem, the internet works normally.
When my Mac is plugged directly in, it is still slow. Because of this, BrightHouse told me that the problem was that I need to reformat my Mac, which doesn't make any sense at all because my laptop works perfectly fine at other peoples' houses and at school.. Plus the Windows laptop doesn't respond either.

Another thing is, before the IPs were reconfigured, one computer was getting an "IP Address Conflict" error, which is why I did that in the first place. However, it does not seem to have worked. Anyway, when all of the computers are off except for one, it still runs just as slow.

Help! This has been going on for MONTHS. It is very difficult for me to get school work done. I'm thinking of just switching to AT&T because not even our computer-wiz neighbor can figure this problem out. Any ideas?Welcome to CH.
IMHO you would be better off with AT&T instated of a company that tells you to FORMAT .your drive.
AT&T DSL is mediocre, but you get top-notch tech support.
When getting a ISP, look for these points:
1. High Speed.
2. Reliability.,
3. Smart Tech Support
4. Low-Cost.
5. Net Neutrality.
The best you can hope for is mabe 4 put of 5.


Does your ISP require you to use a static IP address rather than automatic or DHCP?It is currently DHCP. I think you have to pay extra for BH to issue you a static IP, which we have not done.also, everything worked perfectly fabulous two months ago, and then it just started getting progressively intermittently SLOWER and slower and now its finally hit a plateau where it's just slow all the dang time.Maybe you need to replace the NETWORK cable for wired connection this time since you've mentioned having the modem and router already replaced. Also the ADSL filter might need to be checked or replace also just in case.Good evening npomeroy

In my area Brighthouse is not available are they a DSL or cable? sorry I don't know

If they are DSL you may have a noise issue because DSL connections are very sensitive to line noise. If so there can be a bad phone / phone line / bad filter / phone jack etc.

If Brighthouse is cable company what kind of cable modem did they give you? Also do you have a AIO package TV, internet, phone etc? In my area for roadrunner they have had issues with the AIO boxes for there HOME services.

Is the cable modem getting warm and I am assuming that your router is not directly on top of cable modem? so the heat is not transferred from one to another. By the way this is not meant as an insult or being a wiseguy

Another thing that may help, is your cable modem doing the router duty and if so is the router set up as just a gateway - AP

If you are set in your router as DHCP coming in (from your ISP) and If I am understanding your reply correct Static on the computers in house and if they are static in house did the IP's get set outside the DCHP IP table. What I mean is If your router DHCP's table is (for computers in house) from say 192.168.1.100 to 192.168.1.150 the static IP's you used were in-between 192.168.1.101 to 192.168.1.149 but this is not including any reserved IP's. Also a reserved IP can be set for say maybe your printer etc. I am pretty sure that you are aware you can not have any two PC's or Printers with the same IP address.

I do see that you said you have replaced the router but out of curiosity what model router?

Hopefully with all the info that are in all of theses postings it will help you get your issue fixed.

Good luck and let us know how it goes. Mike

I hope this posting with all the other ideas here help you, Hopefully I am putting this post in such a way that makes since. Good luck Mike