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Answer» Hi. I dual boot XP and VISTA on a Del E520, 3.06ghz cpu and 2.5gb ram. I am connected to Verizon DSL using a Westell 6100 modem to connect to a Intel 82562v integrate card. This has the latest drivers (9.8.20.0) i know of. The problem is that if i lose my connection, which sometimes happens after Windows gets done downloading an update, then i get the "limited or no connectivity" notice, and in which case it is the latter. Turning off the modem and restarting it will not work (same error), and even if i restart the modem when i have a good connection then it results in no connection. If i reboot the PC all is FINE, and under Vista this never happens. I have been on the phone with Verizon in India, and reset the modem, then typed in the IP address etc. on the browser, but that did not work, and doing a command prompt ipconfig showed i had no connection.
I then installed the Winsock fix that has worked for others, but if i turn off the modem and turn it on the same thing happens
As Vista does not have this problem, i surmise it is an issue that is EITHER peculiar to my PC or with XP which Vista fixed.
I choose Diagnose Problems in IE, and it tried to reset the IP address and fix things, and below is the text of it:
Last diagnostic run time: 12/24/08 20:22:07 IP Configuration Diagnostic Invalid IP address
info AutoNet address detected: 169.254.11.112 action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... error Error renewing the IP address: An attempt was made to access a socket in a way forbidden by its access permissions. info AutoNet address detected: 169.254.18.126 action Automated repair: Reset network connection action Disabling the network adapter action Enabling the network adapter info Network adapter successfully enabled info AutoNet address detected: 169.254.44.216 action Manual repair: Reboot modem info AutoNet address detected: 169.254.44.216 action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... error Error renewing the IP address: An attempt was made to access a socket in a way forbidden by its access permissions. info AutoNet address detected: 169.254.118.151 info Waiting some time for the modem/router to stabilize action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... error Error renewing the IP address: An attempt was made to access a socket in a way forbidden by its access permissions. info AutoNet address detected: 169.254.231.49 info Waiting some time for the modem/router to stabilize action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... error Error renewing the IP address: An attempt was made to access a socket in a way forbidden by its access permissions. info AutoNet address detected: 169.254.63.109 info Waiting some time for the modem/router to stabilize action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... error Error renewing the IP address: An attempt was made to access a socket in a way forbidden by its access permissions. info AutoNet address detected: 169.254.82.130 info Waiting some time for the modem/router to stabilize action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... error Error renewing the IP address: An attempt was made to access a socket in a way forbidden by its access permissions. info AutoNet address detected: 169.254.185.55 info Waiting some time for the modem/router to stabilize action Automated repair: Renew IP address action Releasing the current IP address... action Successfully released the current IP address action Renewing the IP address... error Error renewing the IP address: An attempt was made to access a socket in a way forbidden by its access permissions. info AutoNet address detected: 169.254.182.179 info Redirecting user to support call
Wireless Diagnostic Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - HARDWARE issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR
WinSock Diagnostic WinSock status
info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. error Provider entry RSVP UDP Service Provider could not perform simple loopback communication. Error 10091. error Provider entry RSVP TCP Service Provider could not perform simple loopback communication. Error 10091. error A connectivity problem exists with a base winsock provider.
Network Adapter Diagnostic Network location detection
info Using home Internet connection Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R) 82562V 10/100 Network Connection, MediaType=LAN, SubMediaType=LAN info Ethernet connection selected Network adapter status
info Network connection status: Connected
HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved error Could not make an HTTP connection. error Could not make an HTTPS connection. error Could not make an FTP connection.
Any helpful advice is welcome, thanks. Sounds like your tcp/ip protocol is corrupted. There are only a few reasons why you would get limited or no connectivity (bad cable, modem/router is off & a few others) and since you don't get this error with vista it leads me to believe there's corruption. As you can see from your logs when it tries to renew the address it gives you an ip starting with 169. That number tells you that your pc is having trouble acquiring a "good" ip, which for you probably starts with 192. There are 3 things you can do. I don't know your level of expertise but I'm not going to spell out each thing so if you need further guidance just ask:
1 - set a static ip address that way you won't have to worry about losing the ip 2 - remove & reinstall the tcp/ip protocol (you will probably need your windows cd) 3 - follow the following links to fix your protocol:
http://support.microsoft.com/?kbid=299357
resetting winsockWell, after trying the below to no avail (though it would freeze up when applying a new static ip) i used a 3com 3C905b card i had from an old pc and now the problem is fixed! Praise the Lord
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