Trying to understand about the upgrade thing for AT&T-Bellsouth which is our ISP.
Some of these things below are a bit confusing. Trying to figure out if my mom has to do this to her account first or does it matter who does it first or will it mess the other one up if I do it with mine?
See both of us have separate email accounts mine is [emailprotected]
she has a totally different one. The thing about sub-accounts is what is confusing to us.

The upgrade takes just a few minutes. Please review the KEY items related to the upgrade below before proceeding: Review all the Frequently Asked Questions before you upgrade so you’ll know what to expect and what home page settings will move with you. A few key items are listed below:

* »Your new home page will be www.att.net
* » Your email IDs will not change and all your email messages, folders and address book contacts stored in webmail will automatically move with you during the upgrade.
* » If you are using an email client, mobile device, iPhone® or BlackBerry® to send and receive AT&T email, you'll need to update your settings after you upgrade, so upgrade at a time that is convenient for you. Email Settings: email Client | iPhone® | Blackberry® | All supported mobile devices
* » If you use sub-account IDs, you'll need to complete the upgrade of your Primary ID first for the sub accounts to be eligible for the upgrade.
* » Currently used stock portfolios and save photos will be available after the upgrade on the att.net A-Z Browse all page. If you have personalized settings such as stock watch, horoscope, weather, links & lottery, you'll need to reset them, so make sure to record all the settings you'll want to use on your new page.

Here is a direct link for the whole stuff there is more stuff
here http://my.att.net/s/editorial.dll?eetype=Article&eeid=6444964&render=y&ck=&Table=&_lid=215000&_lnm=Comm+napModule+fullDetails

Thanks,
Amy This is something best handled by a conversation with your Internet Service Provider.Yes, the have a 800 number and if you keep trying they will give you somebody that can explain it.

Here is a Brief overview of what is going on.

AT&T has both att.com and att.net as web sites.
AT&T has used yahoo.com to help them set up email service.
Now they want to get off of the yahoo mail server.

The change will affect both main account and sub accounts.
Problem is that we already have tried talking to them and didn't get any good help.
See they didn't even help us get setup when we switched to them for our ISP. We had to call a computer technician to help get the Internet working. See we use to have just dialup internet with Earthlink, then switched to Bellsouth DSL and we have it doing wired with the router and modem on my computer and goes through the attic out to mom's computer in the Garage. We had a problem with her computer not wanting to connect, and they couldn't help us get it fixed and kept giving us the runaround too telling us things that didn't make any sense and wasn't the problem either. One of the things they kept saying was to contact Linksys about the problem, then kept trying to sell us other stuff too which we didn't want. Since my nephew's Dad did the wiring at his house, he is the one who did it for us, and saved us like thousands of dollars too.
The problem turned out to be a problem with the connectors in the wall plates not holding together properly.
Also ever since switching to Bellsouth, we keep having some weird problems often on with our Internet Service being cancelled at times and the only way to cancel it is for someone to call in and do it(which nobody ever has).

About the only couple of things we are trying to understand is does it matter who makes the changes to their account first? And do we have to do it? My mom keeps reading it as we don't have to do it. But of course she also doesn't know much about computers and stuff either. The thing about the sub-account stuff is where we are confused about. Hers is listed as a main account and mine secondary.
Oh and is Outlook Express considered an Email client? I get confused on some of that stuff. I'm reading that stuff that talks about Email clients, mobile stuff. Which the thing is I don't have a mobile phone or anything like that. I just use my desktop computer. I check my email both through Outlook Express and through opening my browser and typing in www.bellsouth.net which then changes the address in the address bar to http://my.att.net/
and then I click on Email thing at the top and type in my username and then pulldown bellsouth in the LIST of DOMAINS and type in my password.
Yes, Outlook Express is the email client. You do not have to use it. you can get your mail also on the ATT.NET domain.
Ignore the remarks about mobile. That is for people that do email on their cell phones.

Sorry you have such a hard time with the 800 number support people. You hve to really be aggressive to get their attention.You hive to insist that the problem has very bad and you need to talk to a supervisor.

I also have problems with my connection failing several times a day.Still, I was able to download Windows 7 RC in about nine hours of continuous DSL connection at about 70 K Bps (Kilo Bytes Per Second)

I believe the ATT now has a better tutorial on how to set the POP and SMTP settings in Outlook Express. Or, just do not use it. I use OE for another account that is not with ATT. The ATT mail I get on the ATT home page. That is sometimes called "web mail" because you use the browsers instead of OE.

Even with ATT, you can still use hot mail or mail or even AOL mail. But you want to check your ATT mail from time to time to see if there are important messages from ATT.
They also have help on the chatroom too, which that hasn't been working lately for some reason. The pulldown menus that use to come up don't come up anymore, so I can't get into the chatrooms anymore and don't know why that isn't working.

The other big problem we keep having with tech support anywhere is that we can't understand them due to their accent they have, and they don't understand you either.
So, is why we don't call those numbers anymore, just computer techs anywhere, but then those cost money too and alot of them cause weird problems with our computers too at times. We keep having problems figuring out who to call anymore for computer repairs and help getting things working.

Yes, I know I can get my email on the att.net domain. By typing in the address in the link bar of browser is how I get to it.
Yes, I have a hotmail account too.
But still trying to find out if we have to change anything with our accounts with what is going on. Yes the page gives numbers to type in for POp and stuff settings, which we already have typed in when the internet got setup.
Here is a page that I keep looking at the settings on http://support.att.net/bellsouth/asp/contentview.asp?IPCheck=False&sprt_cid=85ca7d0e-ef5b-4a1b-9333-3da4f13613b9, for Outlook Express. I haven't made any changes though. Due to my health and so many other things that are difficult for me, See I always need someone to walk me through doing computer stuff since there is so many steps to do things and very complicated stuff so that you don't accidentally mess anything up either.
When looking through what I have now in Outlook Express on my computer and n on step #6 I currently have mail.bellsouth.net listed in that box there.
Then in step #8 it says My incoming mail server is a POP3 server. POP3 is what it has in the box there and then for both POP3 and SMTP it has the same as in #6 mail.bellsouth.net
But then I can't even do step #9 because I have no button that I can click on that says Settings.


Still would like to understand if we are understanding the other thing correct about will it mess up my mom's account if I make any changes to my account first?
Since there is a section that says something about main accounts and sub-accounts.

I can understand you confusion. I have been doing this for over ten years and it never gets easy. I do no like the "guess what is behind the door" approach to option menus.You have to check a button, a box a tab. It is as bad as filling out a tax form. This photo below is for Outlook Express version 6
The colors are altered here for emphasis. There is a settings bar that opens another window.

Yes, mine LOOKS mostly like yours, a little different and doesn't have a settings bar anywhere on mine is what the problem is.