Hello. I am having difficulty making a connection to the internet. The problem lies within my pc and a possible missing file, perhaps. Maybe a .dll file. I installed a new modem this morning and still no connection. However, upon installing I received this error message: 'C\DOCUME~1\Owner\LOCALS~1\Temp\{3f92abbb-6bbf-11d5-b229-002078017fbf}Tools.dll'

I'm not sure if it corelates to the problem. I tried deleting/re-installing/updating my old modem driver and no luck. Would it have anything to do with the 'interupt' with the 'port?' Not sure how to approach that. But, within the device manager/modems, I TESTED the modem(old modem) and received a message that a problem may exist with the 'interupt' and 'port.' I appreciate any advice. If more info is needed, just let me know.

Thanks...!! 8-)More info is always needed. Computer or motherboard make/model, OPERATING system, modem make/model, etc. Right, we need to at least know what operating system you have installed. If it is WINDOWS XP, have you used Windows Update to install Service Pack 2?

Other questions:

* Did the old modem ever work with this operating system? (If so, what change occurred right before it stopped WORKING?)
* Did the new modem ever work with this operating system in the past?
* Have you checked the device status in the Windows Device Manager? (If so, what error code number do you see there?)
* Are the "lights" on the modem flashing when you try to connect to the internet, and are they green or some other color?
* Have you tried to ping 127.0.0.1 at the command prompt window?
* Have you tried disabling the Windows XP firewall, or any other firewall?
* Have you tried to remove the new modem and install the old modem adapter card to see if you can then connect to the Internet?

Please let us know,
Doc
Whoops. Sorry for not including the pc info.

Dell Dimension 2350
Windows XP
updated with Service Pack 2

Modems:
COM1 Standard 56000 bps
COM3 Creative Modern Blaster(the one I installed this morning)

Did the old modem ever work with this operating system? (If so, what change occurred right before it stopped working?) Yes. When I first bought the pc a few years ago. Switched to dsl, then LAN line when I moved. Haven't used the modem in quite a while.

Did the new modem ever work with this operating system in the past? No.

Have you checked the device status in the Windows Device Manager? (If so, what error code number do you see there?) Working properly.

Are the "lights" on the modem flashing when you try to connect to the internet, and are they green or some other color? N/A. as it's an internal modem.

Have you tried to ping 127.0.0.1 at the command prompt window? Forgot how to get com. prompt window for that.

Have you tried disabling the Windows XP firewall, or any other firewall? Yes. Still not working.

Have you tried to remove the new modem and install the old modem adapter card to see if you can then connect to the Internet? Not sure how to do that.

However. In the Modem Properties window, Diagnostics tab, I clicked the 'Query Modem' button. Results: 'communicates w/modem.' 'The modem failed to respond. If it is an internal modem(it is), VERIFY that the interrupt for the port is properly set.

Log:
- Modem inf path: mdmgen.int
- Modem inf section: Gen556F
- matches ID: moto1_gen
- Intitializing modem
- DSR is low while initializing the modem. Verify modem is turned on.
- CTS is low while initializing modem.
- Send: AT
- Timed out waiting for response.

Does any of this help?

Thanks.

Quote

...
Modems:
COM1 Standard 56000 bps
COM3 Creative Modern Blaster(the one I installed this morning)

...
Have you tried to ping 127.0.0.1 at the command prompt window? Forgot how to get com. prompt window for that.

...
Have you tried to remove the new modem and install the old modem adapter card to see if you can then connect to the Internet? Not sure how to do that.

However. In the Modem Properties window, Diagnostics tab, I clicked the 'Query Modem' button. Results: 'communicates w/modem.' 'The modem failed to respond. If it is an internal modem(it is), verify that the interrupt for the port is properly set.

... Does any of this help? Thanks.