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Solve : My mom's computer just quit, help!?

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My mom's pc is only about 8 months old and just quit on her the other day. She was using it when it suddenly switched off. She tried turning it back on and nothing. I checked it out and noticed the little light at the back of the case is on, but when you press the power button nothing happens. I'm thinking perhaps it's the power supply, which would be a fairly easy, inexpensive fix. If the power supply is bad, is this the typical behavior? If not, what are some other things it could be? If it's 8 months old, don't touch it, if you don't want to void the warranty.
Call manufacturer.I was thinking that, but I bought it for her online from Cyberpower pc. There is a limited warranty, but I don't want to have to deal with the hassle and expense of shipping the whole pc back to them when it's (hopefully) just the psu. Also, with it being the holiday season, I have a feeling it might take longer to get it back than she's willing to wait. I am emailing them though, to see if maybe they will just send a new psu (longshot).If it's under warranty, you shouldn't be paying for shipping.
CONTACTING them first is a good idea though.
I'd call them instead of emailing them.I shouldn't be, but the main issue at the moment is my mother's IRRITATION that her computer isn't working, and she wants it fixed now


With that in mind, I'm going to have to pick up a new psu today to see if I can fix it. I've DONE various work on computers, replacing cards and drives, etc, but never a psu. Are they fairly universal (with the exception of voltage ratings, of course)?

Also, before I get too ahead of myself, is there any way to check that the psu is the problem ahead of time? A friend suggested the mobo may be bad, but is there any way to rule one out over the other?roccenstein, Broni has given you excellent advice and if nothing else BEFORE you do anything you should call the vendor or the manufacturer and see what kind of reception you get again BEFORE you start pulling the unit apart and changing things which will undoubtedly end any possible satisfaction under the warranty. With all due respect a bit of patience may be in order here.truenorthThanks for all the advice guys. While you were right about contacting the company, you underestimated my mother's impatience. I ended up buying a 450 watt psu from Amazon for $20, which got here in two days. Turns out the psu was the problem after all, and while we may have been able to get it fixed for free from the manufacturer, I didn't have to hassle with shipping it back to them, and in my opinion $20 is a small price to pay.Sometimes there are alternatives that work.This appears to be one of them.However i wouldn't want to bet on positive results in the future on that computer if another fault occurs and a warranty is ASKED for given a non manufactured part having been installed in it. truenorthYou should always order 2 20 dollar PSU's...they don't last long.Quote

You should always order 2 20 dollar PSU's
Quote from: patio on December 16, 2009, 08:22:21 AM
You should always order 2 20 dollar PSU's...they don't last long.

You never said a truer word. Penny wise, pound foolish as we say around here.


roccenstein, even though its' working now, I would STILL call the manufacturer, tell them what you have done and see if they will replace the bad PSU under warranty. Then you will have a back up PSU just in case.

Remind them that shipping the PSU only is cheaper than shipping the whole computer and they saved the labor cost to trouble shoot and repair the unit.These kind of behaviors are part of the computer's life, so always keep in mind that these kind of behaviors will also happen with your computer's company.


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